[Travel Experiences / Educational Courses]
Order Information
[Travel Experience] Penghu Fish Market Tour
Minimum Group Size: 4 participants.
Reservation: Please book and complete payment via the “Travel Experience” page on our official website by 6:00 PM the day before the tour.
No observers allowed.
[Travel Experience] Traditional Fish Drying, Fish Rubbing Art, Fish Specimen Making
Minimum Group Size: 1 participant.
Reservation Methods:
- Online Reservation: Book and pay via the “Travel Experience” page on our official website.
- On-site Registration: Arrive at the Nien Nien You Chun studio at least 10 minutes before the experience starts.
Observer Policy: All experiences begin with an introductory briefing. If you’re not participating in the hands-on activity, a NT$200 observer fee will apply (redeemable for cultural and creative products on site). Please note the number of observers in the remarks section when placing your online order.
[Customized Travel Experience]
For groups of 10 or more requiring customization, contact us via our official LINE account(@fishsays).to schedule or inquire further.
[Educational Courses]
Please go to the “Educational Courses” page on our official website and complete the Fish Education Reservation Form at the bottom. After submission, make sure to contact us via our official LINE account(@fishsays).
Refund Policy If you’re unable to attend as scheduled or need to adjust the number of participants, please notify us in advance for further arrangements. Refund guidelines (excluding the day of the event):
- 100% refund if canceled 7 days in advance.
- 50% refund if canceled 3 to 6 days in advance.
- No refund if canceled 2 days in advance or later, or if no notification is given. In case of flight/ferry cancellations, natural disasters, or other force majeure circumstances, a full refund will be provided with prompt notice.
[Shop Products]
Payment Methods
We accept credit cards and ATM transfers.
Shipping Methods & Fees
Delivered via Chunghwa Post. Currently, we only ship to Taiwan, Penghu, Kinmen, and Matsu areas.
Flat rate shipping fee: NT$80/order.
Free Shipping Thresholds:
- During promotional periods (now through 2025/02/14): Free shipping for single orders over NT$599, plus a free Nien Nien You Chun red envelope set.
- Outside promotional periods: Free shipping for orders over NT$2,990. No free gift included.
Tip: For the latest updates on free shipping and promotions, follow us on Facebook.
Shipping Time
Orders will be shipped within 3–7 business days (excluding holidays). Actual delivery time depends on logistics operations. For special requirements, please contact customer service in advance.
Return & Exchange Policy
Return Information
Returned items must be unused and free from damage not caused by human error. The 7-day cooling-off period under the Consumer Protection Act allows you to inspect, not try out, the product. Keep the complete original packaging (including outer box), or the return will not be accepted.
To request a return, contact customer service within 7 days of receiving the item. Provide the following: name, order number, contact number, item name, reason for return, and photo evidence.
Refund Instructions
Once the returned item is confirmed in good condition, the refund will be processed back to the original credit card or transferred to a provided bank account. Refunds take approximately 5–10 business days (actual time may vary by bank).
Refunds only cover the cost of the returned product and do not include shipping or handling fees.
If the returned order included a free gift and the remaining purchase value falls below the required threshold after return, the gift must be returned in new condition, or its full value will be deducted from the refund.
Exchange Policy
Exchanges are only accepted for defective or damaged items with photo proof.
Only identical items may be exchanged. Please contact customer service for assistance.
Frequently Asked Questions
Q: Is there a physical store to visit?
A: Yes, you’re welcome to visit the Nien Nien You Chun studio.
Q: What if I receive the wrong item?
A: Please contact us immediately via email ([email protected]) or LINE@ (@fishsays) with relevant photos and order details. We will assist you promptly.
Q: Can I modify or cancel my order?
A: If your order has not been shipped, please contact us immediately by email or LINE. Orders that have already shipped cannot be canceled.
Q: Do you offer gift wrapping?
A: Not currently, but you can leave a note with special requests and we’ll do our best to accommodate.
Q: Can I choose a specific delivery time?
A: Unfortunately, delivery times are determined by the logistics provider and cannot be scheduled.
Q: Can I get a receipt or invoice?
A: Receipts are available. Please indicate this in your order notes or contact us after ordering.
Contact Information
Email: [email protected]
Phone: 0905-722-145
LINE@: @fishsays
Address: No. 4, Linhai Rd., Magong City, Penghu County, Taiwan
